We promise:
To be clear and open about how we collect and use your information. We’ve designed this Privacy Notice to be transparent and make it easy to understand what information we collect and what we do with it.
To use your information only for the purposes we’ve specified. We’ll only use your information for the purposes stated in this Privacy Notice. If we need to process your information for any other purpose, we will provide another Privacy Notice to explain the additional purpose(s). We won’t use or share it for other purposes without your permission unless required by law.
To collect only the information we need for those purposes. We only collect the information necessary for the purposes stated in this Privacy Notice. Access to your information is restricted and monitored so only those with a legitimate need can access it (e.g., the person handling your enquiry).
To check that your information is accurate and kept up to date. We take reasonable steps to ensure the accuracy of the information we collect. If you notice an error, please contact us so we can correct it.
To keep it for no longer than we need it. The retention period for your information depends on its purpose. Details are provided in the relevant sections below.
To protect your information. Security is a top priority. We have technical and organizational measures in place and continuously monitor our systems to safeguard your information.
To uphold your privacy rights and make it easy for you to exercise them. See the section on 'Your Privacy Rights and How to Exercise Them' below.
To treat you and your information fairly and lawfully. We will collect, use, and share your information only if legally permitted, required to do so, or if you have provided your consent. We explain the legal basis for our actions in the section "Why Is It Lawful to Use Your Information This Way?" below. You will always remain in control of your information.
To respond quickly to your requests and concerns. We aim to respond to Data Subject Requests within a few days and fulfill the request within 30 days.
How We Collect and Use Your Information
Web Form for Technical Support or Enquiries When you contact us through a form on our website, we will use your name, contact details, and any other information you provide to respond to your enquiry.
If you opt in, we may use your information to send you details about our other products and services. You can stop receiving these communications at any time by clicking the "unsubscribe" link in our marketing emails. Your information will be stored on servers in the UK or European Economic Area (EEA) and retained for up to seven years in our email system.
Cookies Our website uses cookies to manage your preferences, ensure the website functions smoothly, and analyze usage. See our Cookie Notice for details.
Marketing If you have opted to receive marketing communications, we will keep records of your preferences. You can stop receiving these communications at any time by clicking the "unsubscribe" link in our marketing emails. For any concerns, contact our Data Protection Officer (DPO) at info@aimapp.ai.
If You Are Under 13 You can contact us directly or ask your guardian or parent to do so. We’ll respond promptly and let you know if additional information is required. Requests are addressed
Links to Social Media
Our website contains links to Facebook, Twitter, and Instagram, and may include others. Clicking these links will take you to their respective sites, where their Privacy Notices will apply. Please review their notices to understand what information they collect and how they use it.
How Long Do We Keep Your Information?
Technical Support We retain records of technical support communications for two years to ensure the issue has been resolved to your satisfaction and to address any related issues.
Enquiries We retain enquiry records for two years from the last interaction to ensure all concerns have been addressed.
Cookies The storage duration for cookies varies. Details are provided in our Cookie Notice.
Marketing Your name and email address will be retained as long as you wish to receive information about our products and services. If you unsubscribe, we will retain your information on a "No Email Marketing" list to ensure compliance with your preferences.
Who Do We Share Your Information With?
Technical Support and Enquiries Your information is shared internally as necessary to respond to your enquiry. It may also be accessed by our IT support team and external service providers to maintain our website and systems.
Cookies We share cookie data with:
CookieYes, our Cookie Management provider
Google Analytics, our analytics provider For more information, see our Cookie Notice.
Marketing We use third-party services for sending marketing emails and managing our CRM. Data processing agreements ensure your information is protected.
Mergers or Acquisitions If AIM Company is merged with or acquired by another organization, we will share your information as described in this notice.
Legal Obligations We may provide information to government, judicial, or law enforcement agencies if required by law.
Why Do We Use This Information?
Information You Provide When you contact us or request assistance, you consent to our processing of your personal information to fulfill your request. When you opt in to receive marketing communications, you consent to our use of your information for that purpose. You can withdraw your consent at any time.
Cookies Our use of cookies is based on your consent. You can manage your preferences via the "Cookie Settings" button in our Cookie Policy.
Your Privacy Rights
You have the following rights:
Right of access – We will provide the information we hold about you.
Right to correct inaccurate or outdated information.
Right not to be profiled for marketing purposes.
Right to restrict processing in certain circumstances.
Right to have your information deleted in certain circumstances.
Right to transfer your information to another provider.
Right to unsubscribe from marketing communications.
If we have requested your consent, the right to withdraw it at any time.
Right to file a complaint with the ICO.
To exercise your rights or raise concerns, contact our DPO at info@aimapp.ai. If you are under 13, you or your guardian can reach out directly. We respond promptly and within one month.
